Start the New Year with Great Service! Monday, January 02, 2012
In this “information age” of internet digital downloading and social networking, you can order and purchase music through any number of sources at any time of the day (or night), and even do it via your smart phone, so what’s the difference? Granted, Stanton’s Sheet Music has quite an internet presence due to our website and online listening library, we have a digital download site with ever increasing inventory, you can become a fan on Facebook, follow us on Twitter, and, let’s face it, you’re reading our blog, so what REALLY sets us apart?
First, and foremost, almost all of our staff (including bookkeeping, receiving, shipping, etc.) are trained, degreed musicians with both performance and teaching experience. We have former band and choir directors, church musicians, former classroom teachers, private instructors and active, freelance musicians on staff. When you pick up the phone and speak with us, we’re more than just “customer service representatives.” We have studied and/or taught with much of the material that we offer, make recommendations, and have experienced many of the rewards and challenges of marching season, school musicals, budgets, booster groups, administrators, etc.
Second, and equally important, we are one resource with one location and we do it all! We are a store open to the public, not a warehouse. All of our orders whether phoned in, faxed or placed online are pulled from our in-house stock, backordered from publishers as necessary, and sent from our store. The same sales staff you speak with that takes your orders, fills your orders, responds to customer e-mail, orders our stock, puts stock away, reviews new material, processes internet orders, matches backordered items, and works with publisher representatives. Stanton’s is not divided into script-following CSR’s, order pullers in some distant warehouse, stock buyers hidden away in offices, and a billing department on another floor of the building. The same people handle your order from beginning to end and are available to answer any questions along the way.
If you haven’t worked with Stanton’s before, give us a call (1-800-426-8742), send us an e-mail, visit our website, or visit our store (we not only give music recommendations, but fantastic lunch recommendations as well). Place your next order with us and find out why we have been the ‘Sheet Music Specialists’ since 1960!